Our Freshness Guarantee

At L'Atelier Floral, we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us at info@latelierfloral.ca. We use only the freshest flowers available for our hand-tied bouquets to ensure that you can send flowers with confidence.

Refund Policy

If an order is filled and delivered on time and there is a question as to the quality of the arrangement then we will gladly replace the arrangement. To request a replacement we must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions required. No refunds or replacements will be made for any order should the recipient or sender not notify us within 24 hours of the original service date.

If we are unable to provide you with a replacement or accommodate your delivery request, we will refund you the entire order amount.

Order Changes and Cancellations

We do not allow orders to be edited or cancelled after acceptance of the order or, if earlier, within twenty-four (24) hours of the requested delivery date or within the three (3) days prior to Thanksgiving, Christmas, Valentine’s Day, Father’s Day or Mother’s Day (because of our extremely high volume of orders during these times).